I can log into the Control Panel but cannot utilize the service. What's wrong?

Shortly after signup you received an email providing instructions on enabling your account. Please check your inbox and follow the instructions contained within the email. If you received the email and did not agree to our terms and conditions then you will not be able to use our service.

How can I find my lost account information?

Please use our account recovery tool which emails you instructions on accessing your lost account information.

Why can't I purchase a DID / Phone number?

Please ensure that you have the available funds in your account.

How can I port my existing phone number to SIPmly?

Please fill out our Local Number Portability (LNP) form to begin the process. We require that you have a fully complete and executed letter of authorization (LOA) which will be supplied to you and a copy of your most recent phone bill.

Can I dial 911 for emergency services?

No. SIPmly is not designed as a telephone replacement. You will not be able to reach any emergency personnel by dialing 911 with our service.

How do I configure my PBX for use with your service?

We have account specific custom generated configurations for most commonly used systems available in the Control Panel. You can simply copy and paste the configurations into your system, device, or soft-phone.

Can I resell your services?

Yes. Please take a look at our RESTful API which contains details on seamless remote access.

How many calls can I make at the same time?

Your account has an unlimited call concurrency however you will be limited by your equipment and internet connection. If you experience any issues with call quality or concurrency please don't hesitate to contact us.

Am I billed for calling toll free numbers?

Unlike most sip providers we do not charge for toll free termination.

Do you offer wholesale rates?

The improper use of the "wholesale" term is pandemic in telecommunications. We offer volume discounts for track proven customers.

All form fields are required.

Please check your email as you will be receiving an activation email shortly.

Once complete your account will be fully active. In the meantime please check out the Account Administration Panel.